FAQ
How far in advance should I book event florals?
For events, we recommend booking at least 2-3 weeks in advance to ensure availability and to give us time to source the freshest flowers that match your vision. However, we can accommodate tighter timelines depending on the scope of the project. Just contact us and we'll figure something out.
Do you have a brick-and-mortar store?
At the moment, goodroots is operating exclusively via our Hollywood studio. All orders are fulfilled via delivery or pick-up only. If you would like to see additional products in-person, please let us know prior to your appointment.
What's your return policy?
goodroots takes pride in delivering fresh, beautiful florals. However, flowers are delicate and require proper care to thrive. With the right care, we guarantee your flowers will last at least 72 hours from the pickup or delivery date.
If you experience any issues, please email us at hello@goodrootscollective.com within 72 hours, including a detailed description and photos of your flowers.
Please note, we do not offer refunds or replacements based on personal taste, color, or flower preferences. All arrangements are "Designer’s Choice," crafted with seasonal blooms to ensure unique, one-of-a-kind designs. If you prefer pre-determined styles or a “menu" florist, we will be unable to serve you.
